Lendlease Plus Terms & Conditions

1.  Lendlease Plus

The Lendlease group rewards programme Lendlease Plus (“Programme”) is a digital loyalty programme managed by Lendlease Retail Pte. Ltd. and its related entities (“Lendlease”). Programme members (each a “Member”) can enjoy benefits and/or privileges and accumulate Lendlease membership points (“Lendlease Plus$”) which can be used to redeem rewards at the following retail malls managed by Lendlease:

1.1.1 313@somerset;

1.1.2 Jem;

1.1.3 Parkway Parade;

1.1.4 Paya Lebar Quarter

and such other malls as may be designated by Lendlease from time to time (each a “Mall”).

Upon the submission of the application for membership, and by participating in the Programme, the Member is deemed to have read and agree to all the terms & conditions of the Programme as set forth herein, as well as subsequent amendments that Lendlease may make from time to time, in our sole discretion and without notice, and post on this site, and the terms of the Privacy Policy at lendleaseplus.com/privacy-policy ("Terms & Conditions").

2.  Eligibility

2.1  All applicants must be at least sixteen (16) years of age on the date they activate their membership in order to be eligible for Lendlease Plus membership (“Membership”). Lendlease reserves the right to request for proof of age at any time

2.2  Lendlease reserves the right to accept or reject an application for Membership at its sole and absolute discretion without assigning any reason

3.  Membership Account

3.1  Application for Membership can be done via the Lendlease website www.lendleaseplus.com/registration (“Website”), the Lendlease Plus App (“App”) or at our malls’ concierge (“Concierge Desk”).

3.2  The applicant must provide to Lendlease his Singapore-based mobile number, which must be verified via the Website, App, or at the Concierge Desk, in order to activate his membership. All applicants must also provide a valid email address, unless they are above the age of fifty (50) years and do not have a valid email address. For applicants above the age of fifty (50) years without a valid email address, please register for an account at any of our mall’s concierge desk..

3.3  As a condition of your participation in the Lendlease Plus Programme, you are required to provide us with current, accurate, truthful and complete information about yourself during the registration process and to keep your records with us current and up to date. You agree that you shall be solely responsible for all consequences of providing any inaccurate, incomplete and/or insufficient information. In the event that we determine or have reason to believe that the information which you have provided to us is not current, is inaccurate, or is incomplete in any way or that you have provided us with false or misleading registration information, we reserve the right to either suspend or terminate your Membership that could potentially lead to police investigation for identity fraud.

3.4  Contact details provided by an applicant to Lendlease (including his email address and mobile number) may be used by Lendlease to send information regarding the applicant’s application. If the application for Membership is accepted, Lendlease may also use the Member’s contact details to send information regarding his membership account, Membership, and activities or transactions relating to the membership account and Membership.

3.5  Upon acceptance by Lendlease of an application for Membership, each Member will be issued with only one (1) membership account. Members are not allowed to create multiple accounts, submit receipts not transacted by them, utilize rewards; benefits; vouchers and privileges on behalf of other members in any circumstances. The Membership, including the Lendlease Plus$ and all other privileges, rights, or benefits under the Membership, are strictly non-transferable. Lendlease reserves the right to suspend, terminate, merge and consolidate the details and benefits of any duplicate account of the Member into the Member's earlier account. Lendlease is not responsible for any loss of Membership privileges and/or services due to duplicate Membership

3.6  Each Member will also be issued with an online account and he/she will be responsible for, and bear the risk of, all activities or transactions made on or pursuant to this account, whether or not such use is authorised by the Member. Lendlease shall not be responsible for any losses that may be suffered by a Member or any third party as a result of any unauthorised, unlawful, or fraudulent use of a Member’s account. To prevent any unauthorised use, each Member agrees to take such actions as are necessary to maintain the confidentiality of his account details.

3.7  All Memberships will start from the date of Membership activation. All Members will enjoy a lifetime Membership for the Programme, while Lendlease Plus$ earned will have a separate validity period (see below). Lendlease however reserves the right to impose an expiry date on any Membership at any time without giving any reason whatsoever.

3.8  Members who wish to discontinue or terminate their Membership must provide written notice to Lendlease at enquiries@member.lendleaseplus.com or to trigger the "Request to terminate membership" button within the Lendlease Plus mobile app, following which Lendlease will provide a confirmation email of such termination.

3.9  Each Member shall ensure that his contact information provided to Lendlease (including his email address and/or phone number, where applicable) shall be kept accurate and updated. In the event that Lendlease is unable to contact a Member through his contact information provided to Lendlease, Lendlease shall be entitled to immediately terminate or suspend the Membership and all Lendlease Plus$, benefits, and privileges associated with that Member without any prior communication.

3.10  Any breach of these Terms & Conditions or abuse of any rights or privileges under the Programme by a Member may result in a legal case, immediate termination, suspension of Membership, and/or withdrawal of privileges without prior notification. Such Members may also be blacklisted by Lendlease, we may pursue all remedies (compensation of utilized vouchers and reward points) available to it under these Terms & Conditions and at law for any breach of these Terms & Conditions and barred from participating in all Lendlease loyalty programmes indefinitely.

3.11  Lendlease reserves the right to terminate any Membership in the Programme at its sole and absolute discretion without assigning any reason.

3.12  Upon the discontinuance or termination of a Member’s Membership, all outstanding Lendlease rewards including but not limited to Plus$, e-Vouchers, benefits and privileges of the Member will be cancelled with immediate effect, and the Member’s personal data will be retained for a period of six (6) months. Lendlease will retain limited information following account deletion for a period of six (6) months for lawful reasons, including for fraud prevention, accounting purposes, and enforcing our Terms of Use.

3.13  Upon the termination of the Lendlease Plus membership, the Member's account will become inaccessible and unrecoverable. You will still be responsible for all obligations up to the termination date and we can take action against you for any antecedent liability before the termination date. 

3.14   Persons who wish to apply for a new Membership following discontinuance or termination of their original Membership may only do so after a period of six (6) months from the date of cessation, and will have to apply for a new Membership in accordance with the Terms & Conditions in order to participate in the Programme. Lendlease reserves the right to accept or reject an application for such reactivation at its sole and absolute discretion without assigning any reason.

4.  Lendlease Plus$

4.1  A Member may start earning and accumulating Lendlease Plus$ upon successful activation of his/her Membership. Receipts transacted prior to the date of Lendlease Plus membership registration date will not be accepted.

4.2  Submission of proofs of purchase

4.2.1  A Member can use the original proofs of purchase issued for any Qualifying Purchase (as defined below), including store receipts (“Proof of Purchase”), to earn Lendlease Plus$ as follows:

(i)  using the Lendlease Plus Earn Points function in the App (available in the App Store and Google Play Store) to submit a photograph of the Proof of Purchase made within 7 days from the date of the corresponding Qualifying Purchase, and such submission will take up to two (2) days to process;

(ii)  presenting his Proof of Purchase at the Concierge Desk within 7 days from the date of the corresponding Qualifying Purchase. Lendlease Plus$ earned in this manner will be credited immediately into the respective Member’s account;

(iii)  for Proofs of Purchase with QR codes, using the App to scan the QR code on the Proof of Purchase. Lendlease Plus$ earned in this manner will be credited immediately into the respective Member’s account;

(iv)  through any other means which may be implemented by Lendlease from time to time.

4.2.2  Members may check the status of submissions of any proof of purchase made via the App, within the App itself. An email or in-App notification may also be sent to a Member when Lendlease Plus$ are successfully awarded to him.

4.2.3  Members may also view their Lendlease Plus$ balance by login into their account at lendleaseplus.com.

4.2.4  Lendlease Plus$ may only be awarded for Proofs of Purchase submitted via the App if the image of the Proof of Purchase is clear and submitted in accordance with the instructions specified in the App, as may be amended by Lendlease from time to time.

4.2.5  If the image of any Proof of Purchase submitted via the App is determined by Lendlease to be unclear or incomplete, the Member may be given one additional chance to resubmit the same Proof of Purchase by writing in via the contact us form within the Lendlease Plus app or website within seven (7) days from the date of Lendlease’s rejection of the initial submission (“Date of Rejection”). It is the responsibility of Members to turn on the push notification function for their phone to ensure that they are able to receive notifications from Lendlease regarding their submission, and to monitor the status of their submissions via the App. Any re-submission of Proofs of Purchase done other than through the App, or after seven (7) days from the Date of Rejection has lapsed, shall be considered invalid.

4.2.6  Each re-submitted Proof of Purchase will be checked against the initial Proof of Purchase submitted. It will take up to seven (7) working days to process any re-submitted Proof of Purchase.

4.2.7  For any exchange item receipt (with a new receipt number) will not be applicable for submission, else it may be constituted as intentional fraud and may lead to investigation, suspension and termination of the membership.

4.2.8  Any Proof of Purchase used by the Member to earn Lendlease Plus$, whether via the App or at the Concierge Desk, must be kept by the Member until Lendlease Plus$ from that Proof of Purchase are credited into the Member’s account, or where the Proof of Purchase was rejected, until seven (7) days after the Date of Rejection.

4.2.9  Members may only submit and earn Lendlease Plus$ once for each Proof of Purchase submitted. Resubmission of any Proofs of Purchase that have been previously submitted and/or for which Lendlease Plus$ have already been awarded will not earn any Lendlease Plus$.

4.2.10  Members may only earn Lendlease Plus$ using the App through purchases with participating retail stores within the Mall(s). Full list of participating retailers is available at www.lendleaseplus.com/participating-stores and on the Lendlease Plus app which may be updated from time to time by Lendlease.

4.2.11  Lendlease Plus$ will not be credited into your account until your Proof of Purchase is determined by Lendlease to be valid. Lendlease may reject any Proof of Purchase as being invalid at its sole discretion, and such decisions shall be considered final, conclusive and binding upon a Member.

4.2.12  A Qualifying Purchase made by a Member for which Lendlease Plus$ have been successfully credited shall be referred to as a “Successful Purchase”.

4.2.13  Lendlease Plus$ earned do not have any monetary value and can only be used under this Programme for the redemption of designated rewards at selected Malls (“Rewards”) (see below). Lendlease Plus$ may not be sold, bartered, transferred, exchanged for cash or otherwise.

4.2.14  All Lendlease Plus$ earned based on a Proof of Purchase presented and claimed at the Concierge Desk by a Member shall be considered to be final and determinative of the amount of Lendlease the Member shall earn for that Proof of Purchase, notwithstanding any earlier or simultaneous submission of the same Proof of Purchase by the Member through the App.

4.2.15  Any Proof of Purchase submitted to Lendlease must be true, whole and accurate. If any part of the Proof of Purchase is falsified or tampered with, Lendlease may, in its absolute discretion, take any action that it deems fit, including immediate termination or suspension of Membership, withdrawal of privileges, blacklisting the Member from Mall activities and loyalty programmes and/or reporting to the relevant authorities.

4.3.  Award of Lendlease Plus$

4.3.1  The criteria for qualifying purchases and the Lendlease Plus$ earn rate for qualifying purchases shall be determined by us at our sole discretion and may vary as between participating malls and/or any applicable participating Lendlease platforms and as between Qualified Retailers in participating malls and/or any applicable participating Lendlease platforms.

4.3.2  Members may only earn Lendlease Plus$ on purchases above the minimum spend of S$10 in a single receipt (Plus$ are awarded based on the nett purchase value after deduction of discounts at all participating retailers), made by the Member at designated stores within the Malls (a “Qualifying Purchase”). For purchases of goods and services made by instalments or any form of Buy Now Pay Later plans, Members may only earn Lendlease Plus$ (or redeem any Rewards) based on the nett amount actually paid on the same day as reflected in the relevant receipt. Any purchases or transactions made at non-designated stores will be considered “Disqualified Transactions” and no Lendlease Plus$ will be awarded for such transactions.

4.3.3  Each Basic Member can only earn a maximum of 10,000 Lendlease Plus$ (excluding any bonus points unless specified) and a Premium member can only earn a maximum of 20,000 Lendlease Plus$ (excluding any bonus points unless specified) from Successful Transactions per day, regardless of the actual amount spent or total value of the Proofs of Purchase presented.

4.3.4 Each Member can earn double the Plus$ for Qualifying Purchases made during their birthday month, with the Plus$ issued based on base spend, capped at a maximum of 20,000 Plus$ for Basic members and 30,000 Plus$ for Premium members earned from Successful Purchases per day.

4.3.5  A Member may only earn Lendlease Plus$ on Qualifying Purchases made by him. Members shall not be entitled to any Lendlease Plus$ for Qualifying Purchases made by other persons, including other Members.

4.3.6  For Qualifying Purchases with spend amounts that include a cent value, Lendlease Plus$ earned will be rounded down to the nearest whole number.

4.3.7  If a Member is found to have arranged for a return or refund of Successful Purchases after the award of Plus$, Lendlease reserves the right to void, cancel, reject, invalidate, or retract, in its sole discretion, the Lendlease rewards including Plus$, redeemed/utilized vouchers without notice. Further compensation in terms of monetary terms from member may be required.

4.3.8 Any Lendlease Plus$ earned in a calendar year (i.e. between January to December) will expire on 31 December of that year. A bonus six (6) months grace period until 30 June of the following year will be given to all Members to redeem Lendlease Plus$ for Rewards. For example, Lendlease Plus$ earned during 1 April 2019 to 31 December 2019 will no longer be valid after the grace period expires on 30 June 2020.

4.3.9  Lendlease may amend the validity period of the Plus$ at any time and without cause, in its sole discretion and without prior notice.

4.3.10  Lendlease shall endeavour to notify Members of their expiring Lendlease Plus$ prior to the expiry date where they have opted in to receive communication/notifications from Lendlease.

4.3.11  Lendlease Plus$ and their accompanying benefits shall automatically expire or be forfeited upon the expiry date of the Lendlease Plus$ regardless of whether the Member has received prior notice.

4.3.12  Each Member is solely responsible for monitoring the validity and expiry periods of his Lendlease Plus$, redemption of E-Vouchers or any other rewards with his Lendlease Plus$ before expiry, verifying his own Lendlease Plus$ balances, and contacting Lendlease where any balances are incorrect.

4.3.13  Lendlease reserves the right to void, cancel, reject, invalidate, or retract, in its sole discretion, any Lendlease Plus$ at any time and without cause, including any suspicious, fraudulent, or bad faith use of Lendlease Plus$.

5.  Premium Membership

5.1  Members with S$8,000 or more worth of valid receipts (“Minimum Spend”) submitted at least two (2) days prior to the end of each Membership Year (“Qualification Period”) may be selected by Lendlease in its sole discretion to be upgraded from their regular membership to a premium membership (the “Premium Membership”). Holders of Premium Memberships (“Premium Members”) earn double the Lendlease Plus$ on Qualifying Purchases made, capped at a maximum of 20,000 Lendlease Plus$ per day. “Membership Year” means:

(a) the twelve-month period following a Member’s sign-up date;

(b)  in the case of a Premium Member, the twelve-month period following the date that they were upgraded to Premium Membership; or

(c)  any twelve-month anniversary of either of the above dates.

5.2  Once a Member achieves the Minimum Spend during the Qualification Period, Lendlease will require a 2-day verification period ("Verification Period") to verify and confirm Proofs of Purchase submitted by the Member. After Lendlease has verified that the Member has achieved the Minimum Spend: (i) regular Members shall be granted Premium Membership for one year with effect from the next day following the end of the Verification Period; (ii) existing Premium Members shall be granted a renewal of their Premium Membership for another year with effect from the end of the relevant Membership Year. Any further amounts spent beyond the Minimum Spend during the remainder of the Qualification Period will not result in an extension of the Membership Year or count towards the Minimum Spend for future Membership Years. For example:

5.2.1  If the start date of a Membership is 16 November 2020, the Member must meet the Minimum Spend by 13 November 2021 to obtain Premium Membership (for regular Members), or to renew their Premium Membership (for existing Premium Members).

(i)  If Lendlease verifies and approves that the Member has met the Minimum Spend by 15 November 2021:

(ii)  If he is a regular Member, he shall be upgraded to Premium Membership with effect from the day following the end of the Verification Period; and

(iii)  If he is an existing Premium Member, his Premium Membership shall be renewed for one year with effect from the date after the expiry of the current Premium Membership Year, being 16 November 2021.

5.2.3  Where Lendlease finds that an existing Premium Member does not meet the renewal criteria for renewal of his Premium Membership, the Premium Membership will be reverted to regular Membership, with effect from the day immediately after the expiry of the current Premium Membership Year being verified.

5.3.1  For example, if the start date of a Premium Membership is 16 November 2020, the Premium Member must meet the Minimum Spend by 13 November 2021 to renew their Premium Membership for another year. However, where Lendlease determines during the Verification Period that the Premium Member has not met the Minimum Spend (whether due to invalid Proofs of Purchase or otherwise), the Premium Member will be downgraded to regular Membership with effect from 16 November 2021.

5.4  Any amounts spent by Members after the Qualification Period do not count towards the calculation of minimum spend for the current Membership Year being verified, but shall be included in the calculation of Minimum Spend for the following Membership Year.

5.5  Lendlease reserves the right to amend, modify, or change the qualifying criteria for and/or the terms and conditions of the Premium Memberships.

6.  Rewards

6.1  A Member can redeem his/her Lendlease Plus$ for Rewards subject to availability and on a first-come, first-served basis.

6.2  Rewards may include:

6.2.1  Lendlease Vouchers or e-Vouchers;

6.2.2  Vouchers/e-Vouchers or discounts from retailers of the Mall;

6.2.3  car park redemption; and

6.2.4  perks offered by partners and/or affiliates of Lendlease, including any payment partners (“Partners”).

6.3  The full list of current Rewards that are available for redemption is published here www.lendleaseplus.com/benefits, and Lendlease shall have the sole discretion to add, modify, or remove any Reward from time to time. For the avoidance of doubt, we may from time to time amend the number of Plus$ required for the redemption of Reward, without prior notice to you.

6.4  Redemption of Lendlease Plus$ for Rewards can be made via the App or at the Concierge Desk. Redemption of Lendlease Plus$ is final, and Lendlease Plus$ that have been redeemed for a Reward cannot be refunded.

6.5  To redeem Rewards that require collection at the Concierge Desk, the redeeming Member must be physically present and must show an original personal photo identification (including, but not limited to driving license/work permit/student pass) and any Proof of Purchase as may be required by Lendlease for the redemption.

6.6  Any Reward that is redeemed via the App and requires collection at the Concierge Desk must be collected by the redeeming Member no later than one (1) month from the date of redemption, or by the stipulated deadline, whichever is earlier, failing which the Reward shall be forfeited. No refunds of Lendlease Plus$ will be given for any forfeited Rewards.

6.7  Upon successful redemption of Lendlease Plus$ for a Reward, the redeemed Reward cannot be withdrawn, replaced, extended, or exchanged for cash or any other Reward. Refunds and/or exchanges of redeemed Rewards will not be entertained.

6.8  Any Reward that is a gift card or shopping/cash voucher shall only be valid for use at the specified store(s) in the designated Mall(s). The Member shall further abide by all other terms and conditions of use as may be stated on the voucher or gift card.

6.9  Lendlease Vouchers or e-Vouchers cannot be used for the purchase of any tobacco products and any other restricted products or services as may be stipulated by Lendlease Retail Pte Ltd from time to time.

6.10  Lendlease reserves the right to void, cancel, reject, invalidate, or retract, in its sole discretion, any Reward at any time and without cause, including any suspicious, fraudulent, or bad faith use of such Reward.

6.11  Resale of rewards is not allowed. Lendlease takes a serious view on abuses such as fraud and profiteering, and will monitor the usage of rewards to ensure they are used for their intended purpose.

7.  Lendlease e-Vouchers

7.1  Lendlease Electronic Vouchers (“e-Vouchers”) are only available in denominations of S$5, S$10, and S$50 for redemption with Lendlease Plus$ via the App.

7.2  The value of each e-Voucher is equivalent to the stated amount in Singapore Dollars, and is only valid for use at outlets of participating retail stores within the Malls (“Participating Retailers”).

7.3  A Member may redeem 10,000 Lendlease Plus$ for a S$5 e-Voucher.

7.4  e-Vouchers are not exchangeable for cash. Any unutilized or remaining value of the e-Voucher cannot be refunded or exchanged for cash.

7.5  e-Vouchers are valid for twelve (12) months from date of issue/ redemption unless otherwise stated. No extension will be entertained.

7.6  e-Vouchers are NOT VALID for use for any of the Disqualified Transactions.

7.7  Lendlease reserves the right to void, cancel, reject, invalidate, or retract, in its sole discretion, any e-Voucher at any time and without cause, including any suspicious, fraudulent, or bad faith use of such e-Voucher.

8.  Conversion of Lendlease e-Vouchers to Lendlease Paper Vouchers (or Vice Versa)

8.1  Members who wish to convert (a) their e-Vouchers to Lendlease paper vouchers (“Paper Vouchers”) or (b) their Paper Vouchers to e-Vouchers, should submit their request via email to enquiries@member.lendleaseplus.com or at the Concierge Desk. The request will be assessed on a case-by-case basis by management. In the event the request is approved, the denomination and expiry date of the Paper Voucher or e-Voucher (as the case may be) will follow the original e-Voucher or Paper Voucher (as the case may be) upon conversion.

8.2  The original e-Voucher or Paper Voucher (as the case may be) will be void once converted, and the conversion process is irreversible.

8.3  Lendlease reserves the right to void, cancel, reject, invalidate, or retract, in its sole discretion, any Paper Voucher at any time and without cause, including any suspicious, fraudulent, or bad faith use of such Paper Voucher.

9.  Personal Data

9.1  Lendlease requires a Member to provide personal data including email address and mobile number in relation to participating in the Programme. All such personal data is subject to the Lendlease Privacy Policy as listed above. The Lendlease Privacy Policy is deemed to be incorporated into these Terms & Conditions between Lendlease and the Member in respect of the Programme.

9.2  By providing your personal data to Lendlease, you consent to the collection, use, processing and disclosure of your personal data in accordance with the terms of the Lendlease Privacy Policy. You also consent to Lendlease monitoring your access to and use of the Services, as well as the App, Website, and Concierge Desk and its various services, including sending your marketing and promotional messages and push notifications and responding to your queries, requests, feedback and complaints.

9.3  If you withdraw your consent to any or all use of your personal data, depending on the nature of your request, Lendlease may not be able to provide or continue providing products and services to you, or administer any contractual relationship already in place. You understand and agree that in such instances where Lendlease requires your personal data to fulfil a contractual obligation to you and you withdraw your consent to collect, use, process, or disclose the relevant personal data for those purposes, Lendlease cannot be held liable for breach of that agreement. Lendlease’s legal rights and remedies in such event are expressly reserved

10.  Disclaimers

10.1  Lendlease has absolute and unfettered discretion to

10.1.1  modify, change, update, or revise the Programme structure, privileges, and other features, including these Terms & Conditions, and any terms and conditions regarding the Lendlease Plus$, Rewards, Membership (including Premium Memberships), any prices, promotions, privileges, and/or other features;

10.1.2  remove, discontinue, suspend, or terminate the whole or any portion of the Programme; and/or

10.1.3  impose restrictions on certain features or revoke any rights or privileges granted under the Programme,

at any time and for any reason, with written notice to Members.

10.2  Any amendments to the Programme structure, privileges, and other features, including these Terms & Conditions, will apply and take effect immediately at the time they are published on any Lendlease websites, and the publication of the relevant updated information on the App. It is each Member’s responsibility to remain updated on any changes that may be made to the Terms & Conditions. Members shall be deemed to have understood, accepted, and affirmed the amended or modified Terms & Conditions by their continued use of the Programme following any change to the Terms & Conditions. Lendlease will not in any event be liable for any loss, damage, liability, claims, demands, fees, costs and expenses (including legal and professional costs and expenses) (collectively, “Loss”) resulting from any amendment(s) or modifications to these Terms & Conditions.

10.3  All decisions, determinations, evaluations, and assessments made by Lendlease regarding the Programme and any Member, Membership (including Premium Memberships), Lendlease Plus$, or any other right and privilege associated with any Member or Membership, are final and conclusive and not open to question, appeal, or review on any grounds.

10.4  While Lendlease will generally not do so without reason, Lendlease reserves the right to cancel, terminate, and/or suspend the Programme and/or any Member’s account and Membership (including Premium Memberships), at any time at its sole and absolute discretion without notice or justification, and/or terminate these Terms & Conditions, including without limitation in the event of unauthorised, or suspected unauthorised and/or bad faith use of the Membership account and/or the rights and privileges associated with the account, whether in contravention of these Terms & Conditions or otherwise. Lendlease reserves the right to consequently reject, cancel, void, confiscate, invalidate or retract any Lendlease Plus$, Rewards, e-Vouchers, Paper Vouchers, transactions, promotions or other features associated with the Member and his account. Lendlease may pursue all remedies available to it under these Terms & Conditions and at law for any breach of these Terms & Conditions.

10.5  Lendlease endeavours to ensure, but will not be able to ascertain the accuracy, quality, or reliability of all materials and information posted on the Website and App, which may contain occasional errors, and will not be held liable for any Loss suffered by you arising out of or due to any errors or inaccuracies on the Website or App.

10.6  Lendlease shall not be liable for any:

10.6.1  Loss suffered arising out of or due to any transaction or dealing between any Participating Retailer’s outlet and the Member and/or e-Voucher holder;

10.6.2  Loss or failure to deliver the Membership, Services, and all associated privileges as a direct result of a Member's failure to provide Lendlease with up-to-date personal data;

10.6.3  error, omission, delay or loss of Lendlease Plus$ as a result of technical malfunction or any error attributed to any staff, employee, agent, or service provider of Lendlease, the Malls, or Mall Owners; or

10.6.4  inaccurate or missing Lendlease Plus$ or loss of benefits and services due to a Member’s non-verification of their Lendlease Plus$ balances or expiry of Lendlease Plus$.

10.7  No advice or information, whether oral or written, obtained by any Member from Lendlease, the Mall, and/or their respective employees and agents, will create any warranty regarding the Programme that is not expressly stated in these Terms & Conditions.

10.8  Lendlease provides no representations or warranties in relation to, and shall not be liable for, any Loss incurred for any reason whatsoever in relation to the redemption of any Rewards using the Lendlease Plus$, including whether due to the non-delivery or non-provision of any Rewards redeemed using Lendlease Plus$ for any reasons, or the use by any person of such Rewards.

11.  Customer Service Support

11.1  For customer service support or any questions regarding the terms of the Programme, Members may approach the Concierge Desk, or contact Lendlease via the following avenues:

11.1.1  Email: enquiries@member.lendleaseplus.com

11.1.2  Hotline: +65 6850 5002

Operating hours: Monday – Friday, 09:00am to 06:00pm (excluding weekends and public holidays)

12.  General

12.1  Binding Effect

These Terms & Conditions shall be binding upon Lendlease and you (each a “Party” and together the “Parties”) hereto, and inure to the benefit of the Parties and their respective assigns and successors including their liquidators and/or receivers, if any.

12.2  Waiver & Remedies

12.2.1  No waiver of any rights under these Terms & Conditions shall be effective unless made in writing and signed by the Party granting such waiver. No forbearance, delay or indulgence by a Party in enforcing the provisions of these Terms & Conditions shall prejudice or restrict the rights of that Party nor shall any waiver of its rights operate as a waiver of any subsequent breach

12.2.2  No right, power or remedy herein conferred upon or reserved for either Party is exclusive of any other right, power or remedy available to that Party and each such right, power or remedy shall be cumulative, unless where otherwise expressly stipulated in these Terms & Conditions.

12.3  Conflict

In the event of any conflict or inconsistency between any term or condition of your use of the Services, and a provision of these Terms & Conditions herein, the provision of these Terms & Conditions shall prevail to the extent of such conflict or inconsistency, save where such provision of the Services is specifically expressed as having precedence over such provision of these Terms & Conditions.

12.4  Severability

In the event that any of these terms, conditions, warranties, or obligations shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law.

12.5  Indemnity

You shall indemnify and hold Lendlease, its related corporations, directors, officers, agents and employees harmless from and against any and all claims, costs (including legal costs on an indemnity basis), demands, liabilities, Loss, damages and expenses of whatever nature incurred arising from or in connection with your misuse or unauthorised/illegal use of the Membership and/or breach of any provision of these Terms & Conditions, including without limitation, any fraud or misrepresentation of any information supplied or to be supplied under these Terms & Conditions, without prejudice to Lendlease’s rights and remedies under these Terms & Conditions or at law.

12.6  Governing Law & Jurisdiction

12.6.1  These Terms & Conditions shall be subject to, governed by and construed in accordance with the laws of Singapore.

12.6.2  The Parties hereby submit to the non-exclusive jurisdiction of the Singapore courts.